Privacy Policy

Last Updated: May 2026

Our Commitment to Your Privacy

TAP Heating and Cooling (“we,” “our,” or “us”) is a community-focused HVAC contractor based in Blanchester, OH, serving homeowners and businesses across the greater southwest Ohio region, including Clinton County and surrounding communities. This Privacy Policy applies to information we collect through our website at www.taphvac.com, by phone, by email, by text message, and in person during service appointments.

1. Information We Collect

We collect only what we need to schedule, deliver, and follow up on your HVAC service. That typically includes:

• Contact details — your name, mailing address, service address, phone number, and email when you fill out a form, call our office, or schedule a visit.
• Service details — the equipment in your home (make, model, age), service history, photos taken at the job site for diagnostic or warranty purposes, and notes from our technicians.
• Payment information — collected and processed through our secure payment processor when you pay for service or enter into a financing agreement. We do not store your full credit card number on our servers.
• Website usage data — IP address, browser type, device type, pages viewed, referring site, and approximate location, collected automatically through analytics cookies (see Section 5).
• Communications — the content of phone calls, voicemails, text messages, emails, and chat sessions you exchange with our office and field staff.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and complete service appointments at your home or business.
• Provide quotes, estimates, and invoices for installation, repair, maintenance, and indoor air quality work.
• Process payments and, when requested, submit financing applications to our financing partner Service Finance.
• Register manufacturer warranties on equipment we install — this requires sharing your name, address, and equipment serial numbers with the manufacturer (e.g., Armstrong Air, Gree, Climate Master).
• Follow up on prior service, remind you about seasonal maintenance, and respond to questions about your system.
• Improve our website and marketing — understanding which pages are useful and which advertising campaigns reach the right homeowners.
• Meet legal, tax, and licensing obligations as a licensed HVAC contractor.

3. When We Share Information

TAP Heating and Cooling does not sell your personal information. We share it only with the parties below, and only as needed to deliver the service you requested:

• Equipment manufacturers — for warranty registration, factory parts orders, rebate submissions, and authorized-dealer paperwork on the brands we install.
• Financing partner — if you apply for financing, your application is shared with Service Finance for credit decisioning. Their privacy policy governs their use of your information.
• Payment processors — to charge a credit or debit card, process an ACH payment, or collect a deposit.
• Service providers we rely on — the office software we use to schedule jobs, send invoices, host our website, run email and SMS notifications, and store backups. These vendors are contractually required to protect your information and use it only on our behalf.
• Government, legal, or regulatory bodies — where we are required by subpoena, court order, permit inspection, or a similar legal obligation.
• Buyer or successor — if our business is ever sold or merged, customer information is transferred as part of that sale.

4. Text Messages & Phone Calls

When you give us your phone number on a service form or by request, you consent to receive calls and text messages from TAP Heating and Cooling at that number about appointment confirmations, technician arrivals, follow-up service, and special offers. Message and data rates may apply. You can opt out of marketing texts by replying STOP at any time; transactional messages about active service appointments may continue.

5. Cookies, Analytics & Tracking

Our website uses cookies and similar technologies to remember preferences, measure performance, and improve the user experience. We use:

• Strictly necessary cookies — required for the site, forms, and chat widget to function.
• Analytics cookies — primarily Google Analytics, which records page views, sessions, and aggregated traffic patterns. We use this to understand what content homeowners find helpful.
• Advertising cookies — on some pages, we may use Google Ads and Meta (Facebook) pixels so we can show you our services again on other websites you visit. These cookies do not give those platforms your name or address.

You can disable cookies in your browser settings. Most pages on this site will still work without them, although forms and chat features may be limited.

6. How We Protect Your Information

Our website uses TLS/HTTPS encryption for every page and form. Our office systems are password-protected and access-restricted to authorized staff. Payment information is processed through a PCI-compliant processor and is not stored on our servers. While no system is perfectly secure, we take reasonable, industry-standard steps to protect what you share with us.

7. How Long We Keep Your Information

We retain customer records (invoices, equipment installed, warranty paperwork, service history) for as long as needed to support your warranty, your maintenance plan, and our legal recordkeeping obligations under state and federal law — typically a minimum of seven years after the last service. Marketing contact details are kept until you opt out or ask us to delete them.

8. Your Choices & Rights

You can:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is inaccurate or out of date.
• Ask us to delete your information, subject to records we are required to retain (warranty, tax, financing).
• Opt out of marketing emails by clicking unsubscribe in any message we send.
• Opt out of marketing texts by replying STOP.

To make any of these requests, call us at 513-673-7966 or write to us at the address below.

9. Children’s Privacy

Our website and services are intended for homeowners, property owners, and businesses — not for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may link to manufacturer websites, financing partner portals, rebate program pages, and review platforms like Google. Those sites have their own privacy policies and we are not responsible for their practices. Please review their policies before submitting personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new services, technology, or legal requirements. The “Last Updated” date at the top will always show the most recent revision. Significant changes will be highlighted on this page or communicated directly to active customers.

12. How to Contact Us

Questions about this Privacy Policy, or about how we handled your information, can go to: